Virtual Visits With Your Medical or Mental Health Provider

Virtual visits allow you to visit with your Provider about a medical or mental health issue from your mobile device or computer. Virtual visits are best for nonemergency issues. Contact your Provider to see if they offer virtual visits or to make an appointment. Regular cost-sharing for an office visit applies. Note: After the end of the COVID-19 emergency period, this benefit will be available only for visits with In-Network Providers.

LiveHealth Online 

For treatment of medical issues, you also have access to virtual visits through the Plan’s LiveHealth Online benefit. This includes:

  • An in-person visit with a board-certified medical professional through your phone, tablet or desktop
  • Help with nonemergency medical problems, like a cold, flu, ear / sinus infection and allergies
  • Short-term prescriptions, if needed 

You can register at, or download the app to your mobile device.


For treatment of mental health issues, you can also take advantage of virtual visits through Beacon’s MDLIVE resource (available through mobile app, website and by phone). Register at, or download the app to your mobile device. The Plan Deductible and regular cost-sharing for an office visit apply.