Contact Us

When contacting the Health Plan, we require your full name, Health Care I.D. or social security number and date of birth so that we can assist you without delay.

For information regarding status of medical claims, eligibility, deductibles and recent earnings, log in to your account or use our Interactive Voice Response system 7 days a week, 24 hours a day at (800) 777-4013. During normal business hours, you may speak with a representative who can answer additional questions.

Burbank Office

Phone:

Monday – Friday
6:00 am to 5:00 pm Pacific Time 
(800) 777-4013; (818) 954-9400
Fax: (818) 953-2525
Secure Message Center: For a safe and fast response, use the Secure Message Center by logging in to your account. To create an account, register here.
E-mail: email us
NOTE: In order to assist you, we require your full name, Health Care I.D. or social security number and date of birth in your email.
Mail: P.O. Box 7830
Burbank, CA 91510-7830
In Person: 3601 West Olive Avenue, Suite 200
Burbank, CA 91505

 

New York Office
Phone: Monday – Friday
9:00 am to 5:00 pm Eastern Time
(212) 599-6010
Fax: (212) 599-2375
Secure Message Center: For a safe and fast response, use the Secure Message Center by logging in to your account. To create an account, register here.
E-mail: email us
NOTE: In order to assist you, we require your full name, Health Care I.D. or social security number and date of birth in your email.
Address: 275 Madison Avenue, Suite 1819
New York, NY 10016